Terms of Service for Industrial Minerals Company (SFZ) LLC (IMC):

1. Acceptance of Terms

Industrial Minerals Company (SFZ) LLC (IMC) provides this website to you subject to the following Terms of Service. By accessing or using any part of www.imc.om, you agree to be bound by these terms.

We may update these terms periodically without prior notice. Your continued use of the site constitutes acceptance of any changes; therefore, we recommend reviewing this page regularly.

2. The IMC Website: Scope of Information

This website serves as a digital gateway to our gypsum manufacturing operations.

You can obtain information regarding:

• Our product catalogue including gypsum boards, plasters, and related building materials;
• Technical specifications;
• Corporate sustainability initiatives; and
• Sales inquiries, quotations, and technical support.

For inquiries, please contact us at sales@imc.om.

3. Company Services

IMC is engaged in:

• Manufacturing gypsum products;
• Supply and distribution of gypsum materials;
• Export and import activities;
• Industrial and construction-related services; and
• Any related commercial activities.

All products and services are subject to availability and applicable contractual agreements.

4. Orders and Acceptance

All purchase orders are subject to acceptance by the Company.

The Company reserves the right to:

• Reject or cancel orders;
• Modify product specifications where necessary; and
• Refuse service in cases of non-compliance, legal restrictions, or operational limitations.

Orders shall only be considered confirmed upon written acceptance or issuance of an invoice/order confirmation.

5. Pricing and Payment

Prices are subject to change without prior notice unless otherwise agreed in writing.

Customers agree to:

• Make payments within the agreed payment terms;
• Pay applicable taxes, duties, and charges; and
• Provide accurate billing information.

Late payments may result in suspension of deliveries, penalties, or legal recovery proceedings.

6. Delivery and Transportation

Delivery timelines are estimates and may vary due to operational, logistical, weather, customs, or force majeure conditions.

Risk and responsibility for goods may transfer according to the agreed delivery terms.

Customers must inspect deliveries upon receipt and notify the Company promptly regarding shortages, damage, or defects.

7. Product Usage

Customers are responsible for ensuring that gypsum products are:

• Used appropriately and safely;
• Installed according to applicable standards and regulations; and
• Handled by qualified personnel where required.

The Company shall not be liable for misuse, improper installation, or unauthorized modifications of products.

8. Quality and Warranty

The Company endeavors to maintain product quality in accordance with applicable industry standards.

Unless expressly stated in writing:

• Products are supplied on an “as available” basis; and
• No implied warranties are provided beyond mandatory legal requirements.

Any warranty claims must be submitted within the specified claim period together with supporting documentation.

9. Permitted Use and User Conduct

The IMC website is provided for your professional and informational use at no charge.

Non-Confidentiality: We do not wish to receive confidential or proprietary manufacturing ideas via this website. Any material or information sent to IMC via the website will be deemed non-confidential.

By sending us information, you grant IMC an irrevocable license to use, reproduce, and distribute those materials for any business purpose.

Prohibited Content: You agree not to post or transmit any material that is:

1. Defamatory, abusive, obscene, or discriminatory;
2. In breach of any third-party trade secrets or privacy;
3. Infringing on any intellectual property rights; or
4. A violation of the laws of the Sultanate of Oman.

Indemnity: You agree to indemnify IMC and its affiliates against any claim or damage resulting from your breach of these conduct rules.

10. Disclaimer of Warranties

While we strive for excellence, the information, product descriptions, and technical specifications on this website are provided on an "as is" basis.

IMC excludes all warranties, express or implied, regarding the accuracy, completeness, or fitness for a particular purpose of the content.

• Technical Accuracy: Building requirements vary by project. The information on this site should be used as a general guide and not as a substitute for professional engineering advice for specific construction projects.
• Site Availability: We do not guarantee that the website will be error-free or uninterrupted.

11. Limitation of Liability

IMC, its directors, and employees shall not be liable for any direct or indirect loss or damage resulting from your use of this website.

This includes, without limitation:

• Loss of profits;
• Business interruption; or
• Damages to your hardware resulting from viruses or technical failures.

Nothing in these terms excludes liability for death or personal injury caused by negligence or fraud if prohibited by Omani law.

12. Intellectual Property and Trademarks

The IMC name, logo, and all original content including product imagery and technical PDFs are the exclusive property of IMC.

You are strictly prohibited from displaying or using IMC’s trademarks or copyrighted material for commercial purposes without prior written consent.

13. Force Majeure

The Company shall not be responsible for delays or failure to perform obligations caused by events beyond reasonable control, including:

• Natural disasters;
• Government actions;
• Port or transportation disruptions;
• Labor disputes;
• Pandemics; and
• War or civil disturbances.

14. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Sultanate of Oman.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts in Oman.

15. Compliance with Laws

Customers, suppliers, contractors, and users agree to comply with:

• Applicable laws and regulations of the Sultanate of Oman;
• Export and trade regulations;
• Environmental, health, and safety requirements; and
• Anti-corruption and ethical business standards.

16. Privacy and Data Protection

Personal data collected during business operations shall be processed in accordance with the Company’s Privacy Policy and applicable data protection laws of the Sultanate of Oman.

17. Suspension and Termination

The Company reserves the right to suspend or terminate services, contracts, or business relationships in cases involving:

• Breach of these Terms;
• Non-payment;
• Fraudulent or unlawful conduct; or
• Regulatory or compliance concerns.

18. Amendments

The Company may update or modify these Terms of Service at any time.

Updated versions shall become effective upon publication or communication to customers and business partners.

19. Contact Information

If you have questions regarding these terms, please contact us:

• Postal Address: PO Box 360, Awqadain - 217, Sultanate of Oman
• Email: sales@imc.om
• Phone: +968 90944318