Privacy Policy for Industrial Minerals Company (SFZ) LLC (IMC)

Our Promise

Ensuring your privacy and protecting your data is fundamental to how we operate at Industrial Minerals Company (SFZ) LLC (IMC). We respect your privacy and are committed to protecting personal data in accordance with the Oman Personal Data Protection Law (Royal Decree No. 6/2022).

Your Security: Your information is treated with the same level of care and protection as we apply to our own corporate data.
No Spam: We only communicate information relevant to our gypsum products, project updates, or your specific inquiries.
Minimal Collection: We only collect the data necessary to fulfill your requests—nothing more.
Secure Disposal: We securely remove personal data once a request for deletion has been made.
Total Transparency: We are open about how we use your data and the tools we use to improve your experience.

Who We Are

IMC is a premier gypsum products manufacturing company based in the Sultanate of Oman.

Office Location: PO Box 360, Awqadain - 217, Sultanate of Oman.
Contact Number: +968 90944318
Email: sales@imc.om

Throughout this document, "we," "us," and "our" refers to Industrial Minerals Company (SFZ) LLC (IMC).

Data We Collect

We may collect personal information including names, contact details, company information, delivery addresses, identification details, payment information, and communication records from customers, suppliers, contractors, employees, and website visitors.

Personal data is collected for lawful business purposes including:

Processing orders and deliveries;
Managing supplier and customer relationships;
Responding to inquiries and requests;
Compliance with legal and regulatory obligations;
Safety, security, and access control at manufacturing facilities;
Recruitment and employment administration; and
Improving our products and services.

We process personal data only with appropriate legal basis, including consent, contractual necessity, legal obligations, or legitimate business interests permitted under applicable law.

We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, misuse, loss, disclosure, or alteration.

Personal data will be retained only for as long as necessary to fulfill operational, contractual, legal, and regulatory requirements.

Technical & SEO Tracking

To provide a seamless browsing experience and understand how our visitors interact with our product catalog, we use several industry-standard tools. These tools collect Technical Data (such as IP addresses, browser types, and page interaction patterns) but do not identify you by name.

The tools we utilize include:

Google Analytics & Google Tag Manager: To analyze website traffic and user behavior.
Google Search Console: To ensure our website is discoverable for relevant gypsum-related queries.
Microsoft Clarity: To visualize user experience through heatmaps and session interactions.
SEMrush / Ahrefs: To monitor our search engine performance and competitive positioning.

Who We Share Data With

We do not sell your personal data. Personal information may be shared with authorized employees, logistics providers, payment processors, auditors, regulatory authorities, and service providers strictly for business operations and legal compliance purposes.

International Transfers & Retention

While we are based in Oman, some of our analytical partners (like Google and Microsoft) may process data on servers located internationally. We ensure these partners adhere to high security standards.

We retain your personal data only as long as necessary for business or legal requirements. Where personal data is transferred outside the Sultanate of Oman, appropriate safeguards will be implemented in compliance with applicable laws.

Your Rights

In alignment with the Oman Personal Data Protection Law (PDPL), you have the right to:

Access: Request a copy of the data we hold about you.
Accuracy: Request corrections to any inaccurate or incomplete data.
Erasure: Request that we delete your data when it is no longer required for its original purpose.
Object: Object to the processing of your data for marketing purposes by withdrawing consent, wherever applicable.
Contact Us: Reach out regarding privacy-related concerns.

Our Approach to Security

We implement physical and electronic safeguards to protect your data. While no system is 100% secure, we use firewalls and access controls to mitigate risks and protect the integrity of our manufacturing and client data.

Our website may use cookies or analytics technologies to improve user experience and website functionality.

We may update this Privacy Policy periodically. Updated versions will be published through our official communication channels.

Contact Us

For any questions regarding this policy, please contact our team at sales@imc.om or via post at our Awqadain office.